Refund policy

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We want you to enjoy your reading experience with Booqland.

 

1. Return Eligibility

You may request a return only if:

  • The book you received is physically damaged, torn, or defective upon delivery
  • You notify us within 2 calendar days of receiving the item

Books must be:

  • In unused condition
  • In original packaging (if applicable)

You’ll also need the receipt or proof of purchase.

 

2. How to Request a Return

To request a return:

  1. Email booqland@gmail.com with:

·       Your Order Number

·       A photo of the damaged item

·       Receipt for proof of purchase.

  1. Our support team will review and respond within 24 hours
  2. If approved, we’ll arrange pickup or ask you to drop it off via our delivery partner

 

3. Exceptions / non-returnable items

Most of our items are returnable, but there are a few exceptions:

  • Personalized or made-to-order items (such as special gift notes, custom bundles, or pre-ordered signed editions).
  • Gift cards and sale items, which are always final sale.
  • Opened personal-use products (like journals, stationery, or sealed sets that cannot be resold once unwrapped).

If you’re ever unsure, just reach out and our team will be happy to confirm if your item is eligible for return.

 

 4. Refund Method

Once your return is received and inspected, your refund will be processed in the same payment method:

  • Online Payment: Refunded to your card within 5–14 working days.
  • Cash on Delivery (COD): Refunded via bank transfer or store credit.

Please remember that it can take some time for your bank or credit card company to process and post the refund as well.  If more than 21 business days have passed since we’ve approved your return, please contact your bank.

 

5. No Refunds in the Following Cases

  • You changed your mind after the item was delivered.
  • Damage occurred after delivery.
  • Item was used or altered in any way.
  • You failed to report the issue within the 2 day return window.

 

6. Delivery Fee Refund

If the return is approved due to a Booqland error (wrong or damaged item), we will refund your delivery fee as well. Otherwise, delivery charges are non-refundable.

 

7. Exchange Policy

Currently, we do not offer exchanges. If eligible, you may request a return and place a new order.

 

8. Contact Us

Email: booqland@gmail.com
Phone: 055-629-3914

We aim to make all refunds and return experiences fair and straightforward while respecting your rights under UAE law.