Shipping policy

At Booqland, we are committed to getting books into your hands as quickly and efficiently as possible. This Delivery Policy outlines the timelines, fees, and conditions related to our delivery service across the United Arab Emirates. 

1.    Delivery Areas

We currently deliver to:

  • Dubai; Same-day delivery (if order is placed before the daily cutoff)
  • Other Emirates (Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah); Delivery within 2 to 3 working days.

 

2.    Delivery Timelines

Location

 Order Cutoff Time

          Estimated Delivery Time

Dubai

 Orders before 12:00 PM

          Same day

Dubai

 Orders after 12:00 PM

          Next business day

Other Emirates 

 Any time

          2–3 working days

Note: Delivery timelines are based throughout the week excluding weekends or public holidays.

 

3.    Delivery Charges

Location

    Standard Delivery Fee

Dubai

     AED 15

Other Emirates

     AED 25

Orders above 150 AED

     FREE 

Express Shipping 

      AED 50 (outside Dubai) same day.

      

Free delivery may be offered during promotional campaigns. Check homepage banners for current offers.

In case the order is delayed for more than 5 days, the customer is eligible for a basic delivery charge of AED 10 or a free delivery.

 

4.   Order Tracking & Notifications

  • Once your order is confirmed, you will receive a confirmation email or WhatsApp message.
  • On the day of delivery, our courier will contact you via a phone call or message to confirm the drop-off time.
  • If you are unavailable, you can reschedule delivery within 24 hours at no extra cost.

 

5.    Failed Delivery Attempts

  • Our delivery team will attempt delivery twice.
  • If both attempts fail due to customer unavailability or incorrect address, the order will be canceled and may be subject to restocking or redelivery fees.
  • Cash on Delivery (COD) orders that are repeatedly canceled may result in a temporary block on future COD purchases.

 

6.    Delivery Handling

  • All books are carefully packed in protective packaging to prevent damage during transit.
  • Please inspect your package upon receipt. If there is visible damage, report it immediately via email at booqland@gmail.com within 2 calendar days.

 

7.    Combined or Split Deliveries

In some cases, your order may arrive in multiple or split deliveries if:

  • Items are sourced from different locations
  • Delivery to your area is partially restricted (e.g. remote addresses)

 

8.    Delivery to Third Parties

You may choose to have the order delivered to a third party (e.g. gift recipient, receptionist, security personnel etc.). Booqland is not responsible for any loss or damage once the delivery is confirmed as received by your nominated recipient.

 

9.    International Shipping

We currently do not offer international delivery. Stay tuned for future expansions!

 

10. Questions or Issues?

For delivery-related inquiries, please contact our support team:

Email: booqland@gmail.com
Phone: 055-629-3914
Working Hours: 8:00 AM – 11:00 PM (Monday - Saturday)